Terms And Conditions

Last updated: 25-06-2026

Welcome to The Best Buy. These Terms & Conditions (“Terms”, “we”, “us”, “our”) govern your access to and use of our website and the purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. Business Information

Business Name: Tetra Seven Private Limited
Email: [email protected]
Telephone: +923154387777
Office Address: Office #419, 3rd Floor, Al-Khalil Center, China Chowk, Sialkot, Pakistan

2. Use of the Website

By using our website, you confirm that:

• You are legally able to place an order.

• The information you provide is accurate, complete, and up to date.

• You will not misuse the website or use it for unlawful purposes.

• You will not attempt to interfere with the website’s security, functionality, or availability.

We reserve the right to update, modify, suspend, or discontinue any part of the website at any time without prior notice.

3. Product Information

We aim to provide accurate product descriptions, images, pricing, and availability. However, we do not guarantee that all product details, colours, images, specifications, or stock information will always be completely accurate or error-free.

Product colours may vary slightly due to screen settings, lighting, or device display differences.

If an error is found in product information, price, or availability, we reserve the right to cancel, amend, or verify the order before dispatch.

4. Pricing and Currency

All prices are displayed in Pakistani Rupees (PKR) unless otherwise stated.

Shipping charges, if applicable, will be shown at checkout before order confirmation.

We reserve the right to correct pricing errors, update product prices, modify offers, or cancel orders affected by incorrect pricing.

5. Payment Terms

We currently offer Cash on Delivery (COD) as our payment method.

Payment must be made in cash to the courier at the time of delivery. Please ensure that the payable amount is available when receiving your order.

We may contact you by phone, SMS, WhatsApp, or email to verify your order before dispatch.

We reserve the right to cancel or place an order on hold if customer details are incomplete, verification fails, suspicious activity is detected, or there is a history of refused or failed COD deliveries.

6. Order Process

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order is subject to acceptance, product availability, customer verification, and courier service availability.

We may cancel an order if:

• The item is out of stock

• The customer cannot be contacted for verification

• The delivery address is incomplete or not serviceable

• There is a pricing, listing, or technical error

• Suspicious or fraudulent activity is detected

• The customer has a history of failed or refused deliveries

7. Shipping and Delivery

We currently deliver within Pakistan only through trusted courier partners, including TCS and M&P.

Estimated delivery options may include:

• Standard Delivery: 3–4 business days

• Express Delivery: 2–3 business days

Delivery timelines are estimates and may vary due to courier delays, public holidays, weather conditions, address issues, remote locations, or circumstances beyond our control.

Once an order has been dispatched, it may not be possible to change the delivery address or cancel the order.

For complete details, please refer to our Shipping Policy.

8. Failed or Refused Deliveries

If a customer refuses delivery, provides an incorrect address, remains unavailable, or does not respond to courier attempts, the parcel may be returned to us.

In such cases, delivery, return, or courier charges may be payable by the customer. Repeated failed or refused deliveries may affect future COD eligibility.

9. Returns and Refunds

Customers may request a return within 14 days of receiving their order, subject to eligibility under our Return & Refund Policy.

To be eligible for return, the item must be unused, in its original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable.

Certain items may not be eligible for return due to hygiene, safety, customisation, or product-specific restrictions.

Refunds are processed only after the returned item has been received, inspected, and approved.

Shipping charges are paid by the customer and are non-refundable unless otherwise stated or unless the refund is due to an error on our part.

For complete details, please refer to our Return & Refund Policy.

10. Exchanges

We do not offer exchanges for any products once an order has been delivered.

If you wish to purchase a different item, size, colour, or variant, you may place a new order through our website. Any return or refund request for the original item will be handled separately in accordance with our Return & Refund Policy.

11. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.

You may be required to provide your order number, clear photos or videos of the item, packaging, and a brief explanation of the issue.

After review, we may offer a refund, replacement, or another suitable resolution, subject to our policy and the nature of the issue.

12. Promotions and Discount Codes

Promotions, offers, and discount codes are subject to availability and may be changed or withdrawn at any time.

Discount codes:

• Must be applied at checkout

• Cannot be applied after an order is placed

• Cannot be combined unless clearly stated

• May be subject to expiry dates, product exclusions, or minimum order requirements

We reserve the right to cancel orders where a promotion or discount code has been misused.

13. Privacy and Cookies

Your use of our website is also governed by our Privacy Policy and Cookie Policy, where applicable.

These policies explain how we collect, use, store, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites or services. These links are provided for convenience only.

We are not responsible for the content, privacy practices, security, or reliability of any third-party websites.

15. Limitation of Liability

To the maximum extent permitted by applicable law, we are not liable for:

• Losses caused by incorrect use of products

• Delays caused by courier partners or events beyond our control

• Indirect, incidental, or consequential losses

• Business losses, loss of profits, or loss of opportunity

• Website interruptions, technical issues, or temporary unavailability

Our liability, where applicable, is limited to the value of the product purchased.

16. Events Outside Our Control

We are not responsible for delays or failure to fulfil obligations caused by events beyond our reasonable control, including but not limited to courier delays, weather conditions, natural disasters, strikes, transport disruptions, government restrictions, technical failures, or national emergencies.

17. Changes to These Terms

We may update these Terms from time to time. Any changes will be published on this page with the revised “Last updated” date.

Your continued use of our website after changes are posted means you accept the updated Terms.

18. Governing Law

These Terms are governed by the applicable laws of Pakistan.

Any dispute arising from the use of our website, purchase of products, or these Terms will be handled in accordance with the applicable laws and competent courts of Pakistan.

19. Contact Us

For questions about these Terms & Conditions, please contact us:

Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Contact Email: [email protected]
Telephone: +923154387777
Office Address: Office #419, 3rd Floor, Al-Khalil Center, China Chowk, Sialkot, Pakistan