Last updated: 26-06-2026
Thank you for shopping with The Best Buy. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website. We aim to provide a reliable and transparent delivery experience for customers across Pakistan.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
1. Shipping Overview
We currently ship within Pakistan only and do not offer international shipping.
All prices and shipping charges are listed in Pakistani Rupees (PKR) unless otherwise stated.
We currently offer Cash on Delivery (COD) as our payment method.
Orders are delivered through trusted courier partners, including TCS and M&P.
2. Shipping Methods and Delivery Times
We offer the following delivery options, subject to availability at checkout:
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Delivery | 3–4 business days |
| Express Delivery | 2–3 business days |
Delivery timelines are estimates and may vary depending on the customer’s location, courier availability, public holidays, weather conditions, address accuracy, and other circumstances beyond our control.
Shipping charges, if applicable, will be displayed at checkout before order confirmation.
3. Order Processing
Orders are processed during business days, Monday to Friday, excluding public holidays.
Once your order is confirmed, we will prepare it for dispatch and hand it over to one of our courier partners. Orders placed after business hours, on weekends, or on public holidays may be processed on the next business day.
We may contact you by phone, SMS, WhatsApp, or email to confirm your order or delivery details before dispatch, especially for Cash on Delivery orders.
4. Cash on Delivery Orders
For Cash on Delivery orders, payment must be made to the courier at the time of delivery.
Please ensure that:
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Your contact number is active and reachable.
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Your shipping address is complete and accurate.
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Someone is available at the delivery address to receive the parcel.
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The payable amount is arranged at the time of delivery.
Failure to receive a COD order may result in delivery delays, return of the parcel, or restrictions on future COD orders.
5. Delivery Terms and Courier Partners
We partner with reliable courier services, including TCS and M&P, to deliver orders across Pakistan.
Once your order has been dispatched, tracking details may be shared with you where available. Courier tracking updates are managed by the courier company and may take time to appear after dispatch.
Delivery attempts, courier calls, delays, and route availability are subject to the courier partner’s operational procedures.
6. Shipping Restrictions
We currently deliver within Pakistan only.
Delivery may be unavailable or delayed in certain remote, restricted, or service-limited areas. If your location is not serviceable by our courier partners, we may contact you to arrange an alternative solution or cancel the order.
We do not deliver to incomplete addresses, invalid contact numbers, or locations where courier service is unavailable.
7. Change of Address
Please ensure that your shipping details are correct before placing your order.
Once an order has been dispatched, we may not be able to change the delivery address. If you need to update your address before dispatch, please contact us as soon as possible at [email protected] or +923154387777.
Address changes are subject to order status and courier limitations.
8. Order Cancellation Before Dispatch
Orders may be cancelled before they are dispatched.
Once an order has been handed over to the courier, it cannot be cancelled and must follow the applicable delivery, return, or refund process.
We reserve the right to cancel any order due to failed verification, incorrect customer details, product unavailability, pricing errors, courier limitations, suspected misuse, or other operational reasons.
9. Failed Delivery or Refused Orders
If a customer refuses delivery, provides an incorrect address, remains unavailable, or does not respond to courier attempts, the parcel may be returned to us.
In such cases, any delivery, return, or courier charges may be payable by the customer. We may also restrict or refuse future COD orders for repeated failed deliveries or refused parcels.
10. Damaged Parcels
If your parcel appears damaged, tampered with, or opened at the time of delivery, please contact us within 24 hours of delivery.
You may be required to provide:
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Your order number
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Clear photos or videos of the parcel
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Photos of the packaging and product
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A brief description of the issue
Claims made without supporting evidence or after unreasonable delay may not be accepted.
11. Delivery Delays
While we aim to deliver orders within the stated timeframe, delays may occur due to:
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Courier service delays
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Public holidays
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Weather conditions
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Road closures or logistical disruptions
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High order volume
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Incorrect or incomplete delivery details
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Remote or service-limited areas
We are not responsible for delays caused by courier partners or circumstances beyond our reasonable control, but we will assist you where possible.
12. Contact Information
For shipping-related questions, order updates, or delivery support, please contact us:
The Best Buy
Office Address: Office #419, 3rd Floor, Al-Khalil Center, China Chowk, Sialkot, Pakistan
Email: [email protected]
Telephone: +923154387777
Business Hours: Monday–Friday, 9:00 am – 4:00 pm