Last updated: 27-06-2026
The Best Buy (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, store, and safeguard your information when you visit our website, place an order, contact our support team, or use any of our services.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Who We Are
Business Name: Tetra Seven Private Limited
Office Address: Office #419, 3rd Floor, Al-Khalil Center, China Chowk, Sialkot, Pakistan
Contact Email: [email protected]
Telephone: +923154387777
If you have any privacy-related questions or concerns, please contact us using the details provided above.
2. Information We Collect
We may collect the following categories of personal information:
Identity and Contact Information
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Full name
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Email address
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Telephone or mobile number
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Billing address
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Shipping address
Order and Delivery Information
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Products purchased
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Order history
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Delivery details
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Return and refund details
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Communication related to your order
Payment Information
We currently offer Cash on Delivery (COD) as a payment method. We may collect information required to verify, process, and deliver your COD order.
We do not collect, store, or process debit card, credit card, or online banking details unless such payment methods are introduced in the future through secure third-party payment providers.
Technical and Usage Information
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IP address
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Browser type
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Device information
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Operating system
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Pages visited on our website
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Website interaction and browsing activity
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Cookies and similar tracking technologies
Marketing Preferences
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Newsletter subscription status
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Promotional communication preferences
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Survey or campaign participation, where applicable
3. How We Use Your Information
We use your personal information for the following purposes:
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To process, confirm, and deliver your orders
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To arrange shipping through our delivery partners, including TCS and M&P
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To communicate with you regarding your order, delivery, return, refund, or customer support request
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To manage returns and refunds in accordance with our policies
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To verify customer details for Cash on Delivery orders
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To improve our website, products, services, and customer experience
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To detect, prevent, and address fraud, misuse, or unauthorised activity
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To comply with applicable legal, tax, accounting, and regulatory requirements
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To send marketing updates, offers, or promotional messages where you have opted in or where permitted by applicable law
4. Use of Google Services and Advertising Tools
Our website may use third-party services such as Google Analytics, Google Ads, remarketing tools, and similar advertising technologies to understand website performance and show relevant advertisements.
These services may collect information such as:
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IP address
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Device and browser information
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Website usage data
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Pages viewed
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Interaction with advertisements
Third-party vendors, including Google, may use cookies or similar technologies to serve advertisements based on your previous visits to our website or other websites.
You can manage or opt out of personalised Google advertising by visiting:
https://www.google.com/settings/ads
5. Legal and Compliance Basis
We process customer information for legitimate business and ecommerce purposes, including order fulfilment, customer support, fraud prevention, website improvement, and legal compliance.
Where required, we may also process information in accordance with applicable laws and regulations in Pakistan, including relevant electronic transactions, cybercrime, consumer protection, tax, and ecommerce-related requirements.
Where consent is required, such as for certain marketing communications or non-essential cookies, we will seek your consent and allow you to withdraw it where applicable.
6. Sharing Your Information
We may share your information with trusted third parties only when necessary for business, operational, legal, or service-related purposes.
These may include:
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Courier and delivery partners, including TCS and M&P
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IT, hosting, website maintenance, and security service providers
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Analytics and advertising platforms
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Customer support and communication tools
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Professional advisers, where required
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Government, regulatory, law enforcement, or legal authorities, where required by applicable law
We do not sell or rent your personal information to third parties.
All service providers are expected to handle your information securely and only for the purpose for which it was shared.
7. Shipping, Returns, and Refund-Related Data
We may use your personal information to manage order delivery, return requests, refund processing, and customer service communication.
Our standard return window is 14 days, subject to our Return and Refund Policy.
Shipping options may include:
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Standard Delivery: 3–4 business days
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Express Delivery: 2–3 business days
In case of a refund, the shipping fee is paid by the customer and is non-refundable unless otherwise stated in our applicable policy or required by law.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
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Processing and completing your orders
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Handling returns, refunds, complaints, and customer support requests
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Maintaining business, accounting, tax, and legal records
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Preventing fraud and resolving disputes
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Complying with applicable legal and regulatory obligations
When your information is no longer required, we may securely delete, anonymise, or archive it in accordance with our internal procedures.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Operate and secure our website
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Remember user preferences
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Improve website performance
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Analyse visitor behaviour
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Personalise your browsing experience
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Display relevant advertisements
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality or user experience.
For more information, please refer to our Cookie Policy, where available.
10. Marketing Communications
If you subscribe to our newsletter, promotional updates, or marketing campaigns, we may use your contact details to send you offers, product updates, and other promotional content.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us at [email protected].
We may still send you important non-marketing communications related to your orders, account, delivery, returns, refunds, or customer support requests.
11. Your Rights and Choices
Subject to applicable law and verification requirements, you may contact us to:
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Request access to the personal information we hold about you
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Request correction of inaccurate or incomplete information
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Request deletion of your information where it is no longer required
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Withdraw consent for marketing communications
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Ask questions about how your information is collected, used, or shared
To make a request, please contact us at: [email protected]
We may need to verify your identity before responding to certain requests.
12. Security of Your Information
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include secure servers, access controls, website security tools, internal data handling procedures, and limited access to customer information.
However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
13. Children’s Privacy
Our website and services are intended for customers who are able to make purchases in accordance with applicable law.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.
14. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements, or operational practices.
Any updates will be posted on this page with the revised “Last updated” date.
16. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact us:
Business Hours: Monday–Friday, 9:00 am – 4:00 pm
Contact Email: [email protected]
Telephone: +923154387777
Office Address: Office #419, 3rd Floor, Al-Khalil Center, China Chowk, Sialkot, Pakistan